Return Policy
Last Updated: August 2026
Los Orgánicos Tour makes garments to order in Los Angeles, California. Please review this Return Policy before placing your order.
14-Day Return Window
Eligible return requests must be submitted within 14 calendar days after delivery.
The return period begins when the order is delivered.
Return Eligibility
To qualify for a return, an item must generally be:
- Unused
- Unworn
- Unwashed
- In its original condition
- Returned with original packaging and tags when applicable
- Accompanied by proof of purchase
- Free from damage, odors, stains, alterations, or signs of use
Returns sent without prior authorization will not be accepted.
How to Request a Return
To request a return, email:
Your request must be submitted within 14 calendar days of delivery.
Please include:
- Full name
- Order number
- Item you wish to return
- Reason for the return
- Clear photographs if the item arrived damaged, defective, or incorrect
If the return is approved, we will provide return instructions and the appropriate return address.
Please do not send a return before receiving return authorization and instructions from us.
Made-to-Order Products
Our products are made after an order is placed.
Made-to-order products may be returned only when they satisfy the eligibility requirements in this policy.
Personalized and Customized Products
Products that have been personalized, customized, altered, or produced according to customer-provided specifications are final sale and cannot be returned or exchanged unless they arrive:
- Damaged
- Defective
- Incorrect
- Materially different from the approved order details
Return Shipping Costs
Customers are responsible for return shipping costs for eligible returns based on:
- Preference
- Fit
- Color choice
- Other non-defect reasons
Los Orgánicos Tour will cover reasonable return shipping costs when an item arrives:
- Damaged
- Defective
- Incorrect
We recommend using a trackable shipping service when returning an item.
Los Orgánicos Tour is not responsible for return packages that are lost or damaged while being shipped back to us.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If an item is damaged, defective, or incorrect, contact us at:
Please report the issue within 14 days of delivery and provide clear photographs.
After review and approval, we may provide an appropriate replacement, repair, or refund at no additional cost.
Exchanges
We do not offer direct exchanges.
If you want another item, you may return an eligible original item and place a new order after the return has been approved.
Final-Sale Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized or customized products
- Items altered or produced to customer-provided specifications
- Gift cards
- Items marked “Final Sale”
- Used, worn, washed, altered, or damaged merchandise
Contact
Los Orgánicos Tour
Business Representative: Aisaid Márquez Bolaños
Email: info@losorganicostour.com
Phone: +1 323-571-4002
Customer Service Hours:
Monday-Friday, 6:00 AM-4:30 PM PT