FAQ

Where do you ship?

We currently ship only to eligible addresses within the United States. International shipping is not available at this time.

How much does shipping cost?

We offer free standard shipping to eligible U.S. addresses. The available shipping method is shown at checkout before you place your order.

We offer free standard U.S. shipping on eligible orders.

How long does delivery take?

Please allow:

15–21 days for production, order preparation, and processing before shipment/dispatch

plus an estimated 3–5 business days of standard carrier transit within the United States after shipment.

Production and shipping transit time are separate.

What is your return policy?

Eligible return requests must be submitted within 14 calendar days after delivery.

Items must be unused, unworn, unwashed, and in their original condition.

Personalized, customized, altered, or customer-specified products are final sale unless they arrive damaged, defective, or materially different from the approved order details.

Customers are responsible for return shipping for eligible preference or fit returns.

Los Orgánicos Tour covers reasonable return shipping for approved damaged, defective, or incorrect-item claims.

Can I cancel my order?

Cancellation requests must be submitted within 24 hours of purchase.

Because our products are made to order, cancellation is not guaranteed once production has started.

Email us as soon as possible with your order number.

How long do refunds take?

Approved refunds are generally issued to the original payment method within 5-10 business days after inspection.

Your bank or card provider may require additional time to post the refund.

Do you offer exchanges?

We do not offer direct exchanges.

You may return an eligible original item and place a new order after the return is approved.

How should I care for a natural dyed garment?

Always follow the care instructions on the applicable product page.

General guidance includes washing cold, turning the garment inside out, using mild detergent, avoiding bleach and dry cleaning, and avoiding high heat.

Hang drying is recommended when possible.

How can I contact customer service?

Email: info@losorganicostour.com

Phone: +1 323-571-4002

Customer Service Hours:
Monday-Friday, 6:00 AM-4:30 PM PT

We aim to respond within 1-2 business days.