Privacy Policy

Last Updated: October 2026

Los Orgánicos Tour, owned and operated by Aisaid Márquez Bolaños, respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

1. Business Information

Los Orgánicos Tour
Owned and Operated by: Aisaid Márquez Bolaños
Business Address: 8620 Ivy St, Los Angeles, CA 90002, United States
Email: losorganicostour@gmail.com
Phone: +1 323-571-4002
Customer Service Hours: Monday–Friday, 8:00 AM–4:30 PM PT

We aim to respond to customer inquiries within 1–2 business days.

2. Information We Collect

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Account information, where applicable
  • Product preferences or customization information
  • Information provided when contacting customer support
  • Information submitted in connection with returns, refunds, exchanges, or cancellations

Information Collected Automatically

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interactions
  • Referral information
  • Cookies and similar technologies
  • Information used for website security, analytics, and performance

3. How We Collect Information

We may collect information when you visit or browse our website, place an order, create an account, contact customer support, submit a return or cancellation request, subscribe to marketing communications, submit a review, or interact with website features, cookies, and analytics.

We may also receive information from service providers that support our ecommerce operations, payment processing, shipping, analytics, marketing, security, and customer service.

4. How We Use Your Information

  • Process and fulfill orders
  • Process payments
  • Arrange production and shipping
  • Provide order and tracking information
  • Complete customs and import documentation for international orders
  • Process returns, refunds, exchanges, and cancellations
  • Respond to customer inquiries and provide support
  • Improve our website and shopping experience
  • Understand website usage and performance
  • Detect and prevent fraud or unauthorized activity
  • Maintain website and transaction security
  • Send marketing communications where permitted
  • Comply with applicable legal and regulatory requirements

5. Legal Bases for Processing

Where the GDPR or UK GDPR applies, we process personal information on the following legal bases:

  • Performance of a contract, to process and fulfill your order
  • Legal obligation, for tax, customs, and record-keeping requirements
  • Legitimate interests, for fraud prevention, security, and improving our services
  • Consent, for marketing communications and non-essential cookies

6. Cookies and Similar Technologies

We use cookies and similar technologies for website navigation, shopping cart functionality, checkout, account functionality, security, remembering preferences, analytics, website performance, and marketing where applicable.

For additional information, please review our Cookie Policy. You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.

7. Shopify and Third-Party Services

Our online store is operated through Shopify. Shopify and other service providers may process information as necessary to provide ecommerce, payment, shipping, analytics, security, customer support, and marketing services.

Third-party service providers may have their own privacy policies and terms governing their handling of information.

8. Payment Information

Payments are processed through the applicable payment-processing systems available through our ecommerce platform and payment providers.

Customers should only enter payment information through the secure checkout provided on our website. Los Orgánicos Tour does not intentionally store complete payment card information on its own systems.

9. Order and Shipping Information

We use information such as your name, email address, phone number, billing information, and shipping address to process and fulfill your order.

This information may be shared with appropriate service providers when necessary to:

  • Produce or prepare your order
  • Process payment
  • Ship your order, including international carriers such as DHL Express and FedEx
  • Complete customs and import declarations for international orders
  • Provide tracking information
  • Handle delivery issues
  • Process returns or refunds
  • Provide customer support

10. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about products, offers, updates, or other information relating to Los Orgánicos Tour.

You may unsubscribe from promotional email communications by using the unsubscribe option provided in the applicable email. Transactional communications, such as order confirmations and shipping notifications, may still be sent.

11. Customer Reviews and Content

If you voluntarily submit reviews, photographs, comments, or other content, we may use that information in accordance with the applicable website terms and your permissions.

We will not use a customer's image in advertising without appropriate permission. Please do not submit personal information belonging to another person without their authorization.

12. Information Sharing

We may share personal information with service providers involved in ecommerce and website hosting, payment processing, shipping, fulfillment and customs clearance, analytics, customer support, marketing and advertising, fraud prevention and security, and technical services.

We may also disclose information when required by applicable law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

We do not intentionally sell customer personal information as part of our ordinary ecommerce operations.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce applicable agreements.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your information is used
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable law

To submit a privacy-related request, contact us at losorganicostour@gmail.com. We may need to verify your identity before completing certain requests.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter where required.

17. Service Area and International Data Rights

Los Orgánicos Tour sells and ships to the United States and to customers worldwide.

Personal information may be processed by Shopify and service providers involved in operating our ecommerce site, payments, domestic and international shipping (including DHL Express and FedEx), customs processing, security, analytics, and customer support. This may involve transferring personal information to the United States, where our business operates.

If you are located in the European Union, the United Kingdom, or Switzerland, you have rights under the GDPR and equivalent laws, including the right to access, correct, delete, restrict, or port your personal information, the right to object to certain processing, and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority. Customers in other countries may have additional rights under their local privacy laws.

To exercise any of these rights, contact us at losorganicostour@gmail.com.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When changes are made, the revised policy will be posted on this page with an updated Last Updated date.

19. Contact Us

Los Orgánicos Tour
Owned and Operated by: Aisaid Márquez Bolaños
Address: 8620 Ivy St, Los Angeles, CA 90002, United States
Email: losorganicostour@gmail.com
Phone: +1 323-571-4002
Customer Service Hours: Monday–Friday, 8:00 AM–4:30 PM PT