Privacy Policy
Last Updated: August 2026
Los Orgánicos Tour, owned and operated by Aisaid Márquez Bolaños, respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
1. Business Information
Los Orgánicos Tour
Owned and Operated by: Aisaid Márquez Bolaños
Business Address: 8620 Ivy St, Los Angeles, CA 90002, United States
Email: info@losorganicostour.com
Phone: +1 323-571-4002
Customer Service Hours: Monday-Friday, 6:00 AM-4:30 PM PT
We aim to respond to customer inquiries within 1-2 business days.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and transaction information
- Account information, where applicable
- Product preferences or customization information
- Information provided when contacting customer support
- Information submitted in connection with returns, refunds, exchanges, or cancellations
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- Referral information
- Cookies and similar technologies
- Information used for website security, analytics, and performance
3. How We Collect Information
We may collect information when you:
- Visit or browse our website
- Place an order
- Create an account
- Contact customer support
- Submit a return, refund, or cancellation request
- Subscribe to marketing communications
- Submit a review or other customer content
- Interact with website features, cookies, analytics, or similar technologies
We may also receive information from service providers that support our ecommerce operations, payment processing, shipping, analytics, marketing, security, and customer service.
4. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange production and shipping
- Provide order and tracking information
- Process returns, refunds, exchanges, and cancellations
- Respond to customer inquiries
- Provide customer support
- Communicate about orders and services
- Improve our website and shopping experience
- Understand website usage and performance
- Detect and prevent fraud or unauthorized activity
- Maintain website and transaction security
- Send marketing communications where permitted
- Comply with applicable legal and regulatory requirements
5. Cookies and Similar Technologies
Los Orgánicos Tour uses cookies and similar technologies to help operate the website and improve the customer experience.
These technologies may be used for:
- Website navigation
- Shopping cart functionality
- Checkout
- Account functionality
- Website security
- Remembering preferences
- Analytics
- Website performance
- Marketing and advertising activities, where applicable
For additional information, please review our Cookie Policy.
You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.
6. Shopify and Third-Party Services
Our online store is operated through Shopify. Shopify and other service providers may process information as necessary to provide ecommerce, payment, shipping, analytics, security, customer support, marketing, and other services.
Third-party service providers may have their own privacy policies and terms governing their handling of information.
Our website may also contain links, applications, payment options, or other features provided by third parties.
7. Payment Information
Payments are processed through the applicable payment-processing systems available through our ecommerce platform and payment providers.
Customers should only enter payment information through the secure checkout provided on our website.
Los Orgánicos Tour does not intentionally store complete payment card information on its own systems.
8. Order and Shipping Information
We use information such as your name, email address, phone number, billing information, and shipping address to process and fulfill your order.
This information may be shared with appropriate service providers when necessary to:
- Produce or prepare your order
- Process payment
- Ship your order
- Provide tracking information
- Handle delivery issues
- Process returns or refunds
- Provide customer support
9. Marketing Communications
Where permitted by applicable law, we may use your contact information to send promotional communications about products, offers, updates, or other information relating to Los Orgánicos Tour.
You may unsubscribe from promotional email communications by using the unsubscribe option provided in the applicable email.
Transactional communications, such as order confirmations, shipping notifications, and customer-service messages, may still be sent when necessary to complete or support your order.
10. Customer Reviews and Content
If you voluntarily submit reviews, photographs, comments, suggestions, or other content, we may use that information in accordance with the applicable website terms and your permissions.
We will not use a customer's image in advertising without appropriate permission.
Please do not submit personal information belonging to another person without their authorization.
11. Information Sharing
We may share personal information with service providers when reasonably necessary to operate our business and provide services to customers.
These may include providers involved in:
- Ecommerce and website hosting
- Payment processing
- Shipping and fulfillment
- Analytics
- Customer support
- Marketing and advertising
- Fraud prevention and security
- Technical services
We may also disclose information when required by applicable law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.
We do not intentionally sell customer personal information as part of our ordinary ecommerce operations.
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and personal information.
13. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, process and maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce applicable agreements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
14. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your information is used
- Opt out of certain marketing communications
- Exercise other rights provided by applicable law
To submit a privacy-related request, contact us using the information below.
We may need to verify your identity before completing certain requests.
15. Children's Privacy
Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate parental or guardian involvement.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter where required.
16. United States Service Area and Data Processing
Los Orgánicos Tour currently sells and ships only to eligible addresses within the United States. We do not currently offer international shipping.
Personal information may be processed by Shopify and service providers involved in operating our ecommerce site, payments, shipping, security, analytics, and customer support, as described in this Privacy Policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.
When changes are made, the revised policy will be posted on this page with an updated Last Updated date.
We encourage customers to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Los Orgánicos Tour
Owned and Operated by: Aisaid Márquez Bolaños
Address: 8620 Ivy St, Los Angeles, CA 90002, United States
Email: info@losorganicostour.com
Phone: +1 323-571-4002
Customer Service Hours: Monday-Friday, 6:00 AM-4:30 PM PT
We aim to respond to customer inquiries within 1-2 business days.