Refund Policy
Last Updated: August 2026
At Los Orgánicos Tour, returns and refunds are handled according to the eligibility requirements described in our Return Policy and this Refund Policy.
Refund Eligibility
Eligible return requests must be submitted within 14 calendar days after delivery.
The returned item must satisfy the applicable requirements in our Return Policy.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging when applicable
After review and approval, we may provide an appropriate replacement, repair, or refund at no additional cost.
Approved Refunds
After an approved return has been received and inspected, we will notify the customer regarding the refund.
Approved refunds are issued to the original payment method.
Refund Processing Time
Approved refunds are generally issued within 5-10 business days after inspection.
Your bank or card provider may require additional time to post the refund to your account.
Return Shipping and Refunds
For eligible returns due to preference, fit, color choice, or another non-defect reason, the customer is responsible for return shipping costs.
For approved damaged, defective, or incorrect-item claims, Los Orgánicos Tour will cover reasonable return shipping costs.
No Restocking Fee
We do not charge a restocking fee for approved returns.
Exchanges
We do not offer direct exchanges.
Customers who want another item may return an eligible original item and place a new order after the return has been approved.
Order Cancellations
Because our products are made to order, cancellation requests must be submitted within 24 hours of purchase.
Contact us as soon as possible at:
Cancellation is not guaranteed after production has started.
Orders containing personalized or customized products may not qualify for cancellation once production begins.
Final-Sale Items
The following cannot be returned unless they arrive damaged, defective, incorrect, or materially different from the approved order details:
- Personalized or customized products
- Items altered or produced to customer-provided specifications
- Gift cards
- Items marked “Final Sale”
- Used, worn, washed, altered, or damaged merchandise
Contact
Los Orgánicos Tour
Business Representative: Aisaid Márquez Bolaños
Email: info@losorganicostour.com
Phone: +1 323-571-4002
Customer Service Hours:
Monday-Friday, 6:00 AM-4:30 PM PT