Shipping policy

All Los Orgánicos products are created using handcrafted processes and, in most cases, are made to order. For this reason, production time is separate from shipping time.

Processing and Production

Once your order is confirmed, we will begin the corresponding preparation and production process. Production times may vary depending on the product, order quantity, and the handcrafted processes required.

Most Los Orgánicos garments are handcrafted and made to order. Production typically takes 2–4 business weeks, depending on the product, order quantity, and handcrafted processes required.

Any production timeframe provided on our website is an estimate. We make every effort to complete each order within the estimated timeframe and to maintain clear communication in the event of any significant delay.

Shipping Times

Once your order has been completed and transferred to the shipping carrier, transit time will depend on the selected shipping method and destination.

Delivery times provided by the carrier are estimates and may be affected by circumstances beyond our control, including carrier delays, weather conditions, high-demand periods, or customs procedures.

Shipping Costs

Shipping costs, when applicable, will be calculated and displayed during checkout before the order is completed.

Shipping Information and Address

The customer is responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will make reasonable efforts to update the information. Once the package has been transferred to the carrier, we may not be able to modify the shipping address.

Additional costs resulting from an incorrect or incomplete address provided by the customer, including reshipping costs when applicable, may be the responsibility of the customer.

Order Tracking

When the selected shipping service includes tracking, we will provide the corresponding tracking information once the order has been shipped.

Please note that tracking information may take some time to update after the carrier receives the package.

Delayed, Lost, or Damaged Packages

Once an order has been transferred to the shipping carrier, Los Orgánicos does not directly control its handling or transit time. However, our commitment to our customers continues after shipment.

If your package experiences a significant delay, appears to be lost, or arrives damaged, please contact us as soon as possible. We will review the situation with you and, when applicable, work with the shipping carrier to investigate the matter and seek an appropriate solution.

If you receive a damaged package or product, please keep the product and original packaging and provide us with photographs so that we can properly review the case.

International Shipping

International orders may be subject to taxes, customs duties, import fees, customs charges, or other fees imposed by the authorities of the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fees charged by Los Orgánicos.

International delivery times may vary due to customs procedures or other circumstances beyond our control.

Our Commitment

At Los Orgánicos, we work to ensure that every order is prepared and shipped with care. Although certain shipping-related circumstances may be beyond our direct control, if an issue arises with your shipment, we will review your case and work with you in good faith to find an appropriate solution.